Goldtrail Failure Update as of 19th July
Passengers overseas:
Goldtrail passengers overseas on flight inclusive holidays will be repatriated back to the UK.
All inbound flying from Turkey and Greece will operate as scheduled over the weekend, and up to and including Monday 19 July 2010. Passengers who are due to return to the UK are advised to go to the airport as originally scheduled
Detailed information relating to inbound flights from Tuesday 20 July 2010 will be posted onto this page as soon as they become available.
Passengers who are overseas and require assistance can telephone the CAA helpline on 0044 203 441 0846
Customers due to travel:
We would ask customers to check the below flight providers to try and secure an alternative flight as soon as possible.
www.aegeanair.com
www.h4u.co.uk
www.flythomascook.com
www.easyjet.co.uk
www.jet2.com
www.thomson.co.uk
www.monarch.co.uk
www.flyviking.co.uk
www.kissflights.com
If no alternative flight can be found please contact us for Goldtrail Admin Going on Holiday Ltd bookings on phone number 0161 830 1773 and Goldtrail Admin 118 Travel Limited bookings on phone number 0161 835 8972, and we will help to secure new flights or an alternative holiday altogether.
Customers will be able to claim a refund of their flight via the CAA under the ATOL scheme; a claim form can be downloaded from the www.caa.co.uk web site.
Help in completing your ATOL Claim Form:
Once you have downloaded the claim form from the CAA website, here are some hints and tips for completing the form correctly.
The name of your tour operator is : GOLDTRAIL TRAVEL
- Complete the passenger details as requested
- Complete the booking details as requested
- Documentation and proof of contract
- Your booking was made via a travel agent (add the name of the agent booked with either GOH or 118 Travel)
- Enclose your receipts from your travel agent along with any tickets that you may have received.
- Type of claim
- You are claiming for a holiday that you have been unable to go on - Move to section 5
- Forward booking claim only- Evidence of payments
- List all payments made to your agent
- Enclose evidence as requested depending on your type of payment
- Does not need to be completed
- Complete the passenger declaration
- Complete the payment details
Send the form into your travel agent for them to complete and forward onto the CAA for your claim to be processed.
Customers that have Supplier Failure Cover will be covered for their accommodation and any additional ancillary products via their travel agent, if they have had to secure an alternative or are unable to travel on their original holiday, up to a maximum of £1,500.00 per passenger.
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